River Software Technologies SAS

riverPBX™ had born with a concept in mind “Making Business Flow™”, as one of our slogans for River Software Technologies stands for. The main idea behind is to help companies basing their business in call centers to cut off operation costs.

Enterprise Contact Center Virtualization Software, Fitting All Needs!

One of the fastest growing companies in Colombia had implemented successfully a call center virtualization for a big product on his brochure, allowing to cut off up to a 75% its operation costs making more efficient its day to day operations in the country.

Download PDF brochure here.

riverPBX™ has been developed having a great deal of experience with telecommunications companies around the world, knowing the technology inside out, as well as the limits the bad use of these technologies might lead business to shutdown operations.

riverPBX™ is the ultimate software solution to a contact center problem regarding operation costs. It allows call distribution similar to a PBX, where is possible to localize the agent wherever he/she is to the telephone numbers indicated in the system.

Traditional Call Centers are based on a location with a number of agents (some of them counted into several tens) having huge operational costs associated with their business.

Virtualization allows any call center to reduce on: Location rents or ownership, services associated with locations (electricity, telephone lines, water, etc.), full time employees that need to locate themselves in the call center installation building, employee’s work shifts, etc.

riverPBX™ breaks traditional call centers by:

Cutting off operation costs on location, and employee’s salaries.
Enforcing home-office, or non-situ employee location.
Freelancing payments to agents, allowing them to earn more by minutes attended.
Increasing their work force by tens of hundreds allowing to attend more calls and leverage on huge return of investment (ROI)
Rapid operation deployment.

Based on the award winning Asterik platform, riverPBX™ leverages on the power of Internet and voice over IP (VoIP) technology to provide those fantastic solutions on virtualization of call centers.

Be Prepared to Revolutionize Your Contact Center… Make it Smaller in Operation Costs, Bigger on Return Of Investment!

Core Functionality

Herein we’ll have a layered view of riverPBX’s architecture having the chance to explore its core functionalities and dependencies.

Telephony Technology

The heart of riverPBX™ is the well-known Asterisk System acting as a soft-telephony-central in charge of commuting inbound and outbound calls. There is no extra logic out of the box in the Asterisk technology we use, besides of helping us to connect incoming calls to either extensions or land lines as well as cellular lines.

For more information about the Asterisk System please refer to its website at: http://www.asterisk.org/

riverPBX’s SDK

Since riverPBX™ complains with the n-tier architecture (3 tier), having clear separation between data, logic and presentation.

riverPBX’s Server

Based on the encapsulated logic on the SDK, runs as the server and is responsible for dispatching and intelligently commuting calls towards Asterisk, is in charge as well of writing all logs in the database. Is the intelligence between the telephony system and the whole agent´s logic.

riverPBX™ Pipeline

On top of Asterisk, we have our special logic to make intelligent the functionality provided by Asterisk, herein the description of its core components.

riverPBX’s Database

The way we store data for the virtual call center is proprietary, and its technology is based on MySQL 5.2, were all functionality to interact is through proprietary Stored Procedures containing important logic to commute agents to incoming calls, keep track of logs, calling logs, agent’s availability schedule, agent’s information and several metadata necessary to provide intelligence to the Asterisk System.

riverPBX’s Interactive Voice Response (IVR)

riverPBX’s own technology to produce dynamic IVR programming makes it easy to understand and deploy even at runtime without the need to restart the system to make it available. Based on an XML manifest file, in conjunction with our SDK makes possible to instruct Asterisk on how to play this IVR for interaction with the end user.

riverPBX’s Administration Site

Fully functional and customizable, as well as localizable on any language, administration Web 2.0 site that enables System Administrators and Agents to interact with riverPBX’s stored data and meta-data.